Designing Against Misinformation
Jeff Smith, Product Designer, Grace Jackson, User Experience Researcher, and Seetha Raj, Content Strategist ( 21 December 2017)
Paper’s reference in the IEEE style?
J. Smith, “Designing Against Misinformation,” Facebook Design, 20-Dec-2017. .
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This document is a Medium post from senior Facebook product personnel.
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What was the paper about?
After the initial news and reviews about fake news, Facebook implemented a system by which fact checkers reviewed articles and, if they found them to be questionable, these articles would be flagged as ‘Disputed’.
There are a few issues with fact-checking and applying disputed flags:
- it takes two fact checkers to identify something as false
- the process is manual
- research has shown that highlighting disputed content can lead to belief becoming more entrenched (http://journals.sagepub.com/doi/pdf/10.1177/1529100612451018)
After a year of research, Facebook is going to cease using ‘Disputed’ flags, and instead will show related articles so as to provide additional context to the article in question.
Research (http://onlinelibrary.wiley.com/doi/10.1111/jcom.12166/full) supports the idea of surfacing related stories to offset misinformation and reduce misperceptions.
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